Frequently Asked Questions – CalibreHouse

Product Information

What kind of products do you offer?
We offer a curated range of premium watch winders and luxury watch storage solutions. Our collection is designed for discerning collectors who value precision, craftsmanship, and timeless design.

Are your products authentic luxury-grade?
Yes, all our products are made with high-end materials and precision craftsmanship. Many are handcrafted and built to complement the quality of the watches they’re designed to protect.

What materials do you use?
We use genuine leather, hardwoods, brushed metals, suede, tempered glass, and other premium materials to ensure durability and elegance.

Do your watch winders work with all types of watches?
Yes, our winders are compatible with most automatic watches. Each product description includes compatibility details such as TPD (turns per day), direction settings, and power options.

Are your storage cases secure and protective?
Absolutely. All our cases include soft interiors, padded compartments, and secure closures to ensure your watches stay safe from dust, scratches, and movement damage.

Measurements and Specifications

What do the dimensions mean in your product descriptions?
Here’s a quick breakdown of common measurements:

  • W (Width): Left to right

  • H (Height): Top to bottom

  • D (Depth): Front to back

  • Weight: Approximate weight of the product

What voltage do your watch winders use?
Our winders support both 110–120V (US) and 220–240V (EU/Asia), and most models are dual-voltage or come with adapters. Product specs will mention this.

Are your winders certified and safe?
Yes, all products comply with international electrical safety standards and are tested for performance and reliability.

Ordering and Payment

How do I place an order?
Simply browse the collection, select the item you want, and proceed to checkout. Once your payment is confirmed, we’ll process your order promptly.

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay.

Is my payment secure?
Yes. We use encrypted and PCI-compliant payment systems to ensure your data remains protected.

Can I modify my order?
You can request changes within 12 hours of placing your order by emailing info@calibrehouse.com. After that window, we may have already begun processing your shipment.

Do you offer bulk discounts?
We occasionally run promotions. Keep an eye on our homepage or subscribe to our newsletter for updates.

Shipping Information

Do you ship internationally?
Currently, we ship within the USA. Expansion to more countries is under consideration.

Where do you ship from?
We ship directly from our local warehouses in the United States to ensure faster delivery times for our U.S. customers. Some products may also be shipped from our global fulfillment centers depending on stock availability and your location.

How long will it take to receive my order?
Orders are processed within 1–3 business days. Estimated delivery time is 5–12 business days depending on your location.

Will I have to pay customs or taxes?
Customers are responsible for any applicable customs duties, VAT, or tariffs set by their country.

How can I track my order?
Once shipped, we’ll email you a tracking number so you can follow your package’s progress.

My package didn’t arrive. What now?
Please contact us at info@calibrehouse.com with your order number. If your package hasn't arrived within 60 business days, you may request a refund or reshipment.

Order Cancellations

We understand that sometimes plans change. If you wish to cancel your order, please email us at info@calibrehouse.com as soon as possible.

  • Within 12 Hours:
    You can cancel your order free of charge if it has not yet been processed or shipped.

  • After 12 Hours:
    Orders canceled more than 12 hours after being placed will incur a 20% cancellation fee, deducted from your refund. This is due to the processing and handling that may already be underway. If the order has already shipped, it must be returned following our return policy.

Returns and Exchanges

If you wish to return your item, please review the following terms:

  • Return Period: You may return your item within 14 days of delivery.

  • Condition: The product must be unused, in original condition, with all packaging and accessories intact.

  • Return Shipping: Return shipping costs are the customer’s responsibility.

  • Restocking Fee: Approved returns are subject to a 20% restocking fee, which will be deducted from your refund.

  • Return Authorization Required: Please contact us at info@calibrehouse.com before sending back any item to receive return instructions.

Note: Returns that do not meet the above conditions will not be eligible for a refund.

How do I request a return?
Email us at info@calibrehouse.com with your order number, the reason for return, and supporting photos if needed.

Can I exchange a product?
Yes, within 14 days. Exchanges are only offered on defective or incorrect items. We cover return shipping in such cases.

How long does the return process take?
Once received, we inspect the item and process refunds within 10 business days.

Warranty Information

What warranty do you offer?
All our products come with a 2-year limited warranty covering manufacturer defects.

What does the warranty cover?
Defects in materials, motors, electronics, or craftsmanship due to factory fault.

What is not covered?
Damage due to misuse, wear and tear, accidents, water exposure, or improper installation.

How do I make a warranty claim?
Email info@calibrehouse.com with your order number, description of the issue, and clear photos or videos.

Care and Maintenance

Do you include user manuals or setup instructions?
Yes, all products come with setup guides. Some models have digital guides available on the site.

How do I clean and maintain my watch winder or display case?
Use a soft microfiber cloth. Avoid harsh chemicals. For detailed care tips, refer to the product guide or contact support.

My winder isn't working. What should I do?
Check the power source and settings. If it still doesn’t work, contact us and we’ll help you troubleshoot or replace the unit if needed.

Contact Us

How can I reach customer service?
Email us anytime at info@calibrehouse.com. We respond within 24–48 hours during business days.

Do you have a showroom?
No, CalibreHouse is an online-only brand. This allows us to offer premium products at fair prices without retail markups.

Still have questions?
Feel free to reach out to us at info@calibrehouse.com — we’re here to help!