Shipping Policy – CalibreHouse
Shipping Costs
Free Shipping: We offer free shipping on all orders.
Shipping Range
Delivery Area: We currently ship within the USA.
Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
Processing Time: Orders are processed within 1–3 business days, Monday to Friday.
Cut-off Time: Orders placed before 3:00 PM (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
Estimated Delivery: Orders typically arrive within 5–12 business days after processing, depending on the destination.
Shipping Process
Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Order Modifications and Cancellations
Order Changes: If you need to modify your order, please contact us within 12 hours of placing it. After this window, changes may not be possible.
Order Cancellation: Orders can be canceled before processing begins without penalty. Contact customer service as soon as possible.
Weekend Orders: Orders placed over the weekend will begin processing on the next business day.
Duties and Taxes
Each country reserves the right to charge taxes on imported goods, which is beyond our control. Customers are 100% responsible for any taxes, duties, or tariffs applied by their local customs.
These charges are not included in the shipping fees and are levied by your country’s customs department.
For an estimate of these fees, please contact your local post office or customs office.
If taxes or duties are not paid, the package may be held or even destroyed by customs, and CalibreHouse will not be able to process a refund under such circumstances.
Returns
Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Address: RM 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong
Email: info@calibrehouse.com
Tel: +1 205 374 8658
Contact: Contact Form
Customer service hours: Monday to Friday between 9:00 AM – 5:00 PM (GMT+08:00)